Announcing the Spokane County Sheriff’s My90 Survey Program
Your Feedback is Important to Us
The Spokane County Sheriff’s Office and Spokane Valley Police Department are excited to announce the launch of a new candid feedback tool, My90. This engagement tool allows our community to respond to surveys confidentially, following calls for service or after calling 911/Crime Check.
My90 collects, de-identifies, and aggregates the received data to identify trends and surface positive feedback while helping identify improvement opportunities.
Community feedback, thoughts, and suggestions are critical as we continually work to develop and deliver the premier level of public safety services you, our community, expect and deserve. My90 is designed to enhance transparency and trust through anonymous feedback from community members following interactions with our Deputies.
As stated, the data collected through My90 will be analyzed, allowing us to identify trends, understand public concerns, and recognize areas that may need improvement. This will help us adjust our training, policies, and practices based on actual experiences and feedback from you.
“My90 enables us to connect and engage in a meaningful way with our community,” said Sheriff John Nowels. “By listening, understanding, and utilizing this direct feedback, we can improve call for service outcomes and drive positive changes in how we protect and connect with our community.”
What to Expect: Following an interaction with a member of the Spokane County Sheriff’s Office/Spokane Valley Police, My90 will send residents an online survey via text message.
With the desire not to cause further trauma, some victims or family members potentially affected due to the sensitive nature of some calls will not receive a survey.
Residents can then give anonymous feedback on the overall interaction, including several specific topics, with no personal data or information being collected. (see example survey)
The Spokane County Sheriff’s Office/Spokane Valley Police encourages residents to participate in the My90 surveys, as this feedback is vital to making Spokane County a safer, more connected place to live, recreate, and enjoy.
My90 will be live starting April 4, 2025, with survey results reviewed regularly to adapt and improve policing strategies that align with our community’s needs and expectations.
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This Spokane County Sheriff Office news article "Announcing the Spokane County Sheriff’s My90 Survey Program" was originally found on https://www.spokanecounty.org/CivicAlerts.aspx?CID=7